Doing so ensures that after the Knox Manage agent is reinstalled, the Knox Manage server registers the device with the DEP. To prevent this issue, you can optionally install the Knox Manage agent to devices by adding and assigning it as a Volume Purchase Program app. If the device user later manually installs and authenticates the Knox Manage agent, the Knox Manage server doesn't recognize the device as belonging to the DEP. In some cases, during DEP enrollment the device fails to install the Knox Manage agent. Make sure to sign in with Apple ID so that the Knox Manage agent is activated and the VPP apps are installed.įix Knox Manage agent installation issues After the configuration process on Apple Configurator, proceed to use the setup assistant on the device.The activation process takes about 10 minutes to complete. Choose the Setup Assistant options you want to show to the device users, and click Next and then Prepare on the next dialog.Select the organization and click Next.Select the Knox Manage server and click Next.On the dialog that opens, select Manual Configuration > Add to Apple School Manager or Apple Business Manager, and Allow devices to pair with other computers and then click Next.Select the device to enroll and click Prepare.TIP - For the KM server URL, add /ios/depenroll after the KM admin console URL. Click Download Token on the right of the screen and download the Apple token file in the P7M format on to the computer.pem format downloaded from the KM console, and then click Save. Configure the MDM server settings, upload the public key file in the.On the Apple Business Manager website, go to Settings > Device Management Settings at the bottom of the site, and then click Add MDM Server on the right of the screen.Sign in using your Apple Business account, and then enter the 6-digit verification code sent to the mobile device registered to your Apple ID.Visit the Apple Business Manager website at.pem format required to create a new MDM server in the Apple DEP Portal. On the DEP Server Setting page, click Download Public Key to download a public key in the.If you have issued a DEP token before, the previously issued DEP token's information and its expiration date are displayed. Go to Setting > iOS > DEP Server Setting.To use the Apple DEP, you must request for a DEP token issued by Apple through a public key, and then set up DEP in the KM console. To learn more about upgrading from DEP to ABM, see. Register for an Apple Business account in Apple Business Manager or upgrade from DEP.Make sure the devices are running iOS 10 or higher.Prepare a device from an Apple store, Apple authorized reseller, or carrier.To use the Apple DEP properly, you must meet the following prerequisites: To enroll devices using DEP, the following procedures must be performed.īefore using the Apple Device Enrollment Program Visit their website to learn more about how to upgrade from DEP. NOTE - Apple has announced a new consolidated platform called Apple Business Manager.
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